Refund Policy

Last updated: 19 October 2026

reply2mail paid plans are monthly subscriptions sold by Paddle.com Market Limited (“Paddle”), our Merchant of Record. This page explains how cancellation and refunds work.

Cancel anytime

Paid plans (Starter, Pro, Business) renew monthly. You can cancel at any time; access continues until the end of the period you have already paid for, and you are not charged again after that.

Refunds

Refund requests are handled by Paddle. Under Paddle’s buyer terms, you can request a refund within 14 days of your first purchase of a subscription.

After that period, refunds are at our discretion and Paddle’s, for example for a billing error or a duplicate charge. Renewal charges are not refunded just because the plan was not used in that period, so cancel before the renewal date if you do not want to continue.

How to request a refund

Use the link in your Paddle receipt email, or find your order at paddle.net, and request a refund there. You can also email [email protected] with the email address used for the order and we will help; the refund itself is issued by Paddle to your original payment method.

Contact

Questions about billing or refunds? Email [email protected].